What we do

Digital strategy

Customer behaviour has changed. And it keeps on changing. Fast.

Adapting to the demands of the digital economy means doing things differently.

We’ll help you create a strategy to transform your business for the digital era, without years of disruption. We have the tools, processes and experience to transform your:

  • Business models – thinking differently about your business will help you to deliver the products and services your customers want, when they want them
  • Customer experiences – by reviewing and mapping your customer journeys, we can identify gaps and recommend the right solutions
  • Operational processes – our approach to innovation and digitisation gives you the ability to rapidly and continually adapt to change

  • Innovation workshops
  • Design sprints
  • Prototyping
  • Customer insight

What we do

Digital design

In a competitive marketplace, the business with the best customer experience wins the day. Get it right, and your customers will choose you every time – and become advocates for your brand.

But you can’t deliver excellence in customer experience without understanding what your customers want. Our quantitative and qualitative research techniques help you get to know them inside out.

Our deep-dive discovery process:

  • defines who your customers are
  • maps their buying journeys
  • investigates your customer interaction touchpoints
  • identifies moments of truth across multiple channels

In other words, we’ll find every opportunity along the customer journey to make a positive impression. Then in a matter of weeks, we’ll design and deliver the experiences your customers are demanding.

  • UX design
  • UI design
  • Brand enhancement
  • User research

What we do

Digital technology

Digital technology can turn a business into a powerful innovation engine. By coupling design with technology, we can help you reach that kind of digital maturity in weeks.

Technology shapes the way we think, work and collaborate. It allows us to work as an integrated digital unit within your organisation, to deliver the digital products and services your customers want.

We use technology to:

  • accelerate delivery and embed best practice, by working in close partnership with your teams
  • rapidly deliver customer-centric solutions, by working in design sprints
  • take you from proof of concept to launch in weeks, using design-led development and by working in agile sprints

  • Tech direction
  • Architecture and IT
  • Vision and strategy

Get in touch to talk things through

[email protected]

020 3291 4046

The Unit (GB) LTDThird FloorLees House21-23 Dyke RoadBrightonBN1 3FE